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Forum Discussion

christine_'s avatar
christine_
New member | Level 2
3 years ago
Solved

"updated version of Dropbox for macOS is ready" but no "Get started"

I received an email on 15th Feb 2023 saying "an updated version of Dropbox for macOS is ready" and "...click the Dropbox icon in your menu bar. On the notification that appears, click Get started". I...
desktop
Dropbox Pro
Mac
Setting up the apps
  • Hannah's avatar
    Hannah
    3 years ago

    Thanks for the screenshot here, Christine!

     

    So, it seems like you're still on the older version of the Dropbox app, as with the new version, the Dropbox folder will be moved to ~/Library/CloudStorage, which cannot be changed.

     

    But not to worry, when the update is ready for your computer, you'll definitely get a notification on your Dropbox icon!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi brianbacin, I just sent you an email! 

 

Thanks!

ImpactGroup's avatar
ImpactGroup
Explorer | Level 3
3 years ago

I received the "get started' notification and updated DB on my home iMac running 13.2.1. The SmartSync seems back to normal - thankfully! At my office, I have another iMac running 13.2.1 but am not getting the "get started" update message. I've rebooted a couple times and signed out/in of DB but still no update option. Any suggestions?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey ImpactGroup, sorry to hear you're having issues with this.

     

    Could you please let us know the app's exact version and status as shown in your menu bar on both of your devices?

  • ImpactGroup's avatar
    ImpactGroup
    Explorer | Level 3
    3 years ago

    Both iMacs are running 13.2.1.

     

    This is the home iMac's DropBox preference window (the one that is working):

    This is from the iMac at work (that is not showing the "get started" link:

     

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