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christine_'s avatar
christine_
New member | Level 2
3 years ago
Solved

"updated version of Dropbox for macOS is ready" but no "Get started"

I received an email on 15th Feb 2023 saying "an updated version of Dropbox for macOS is ready" and "...click the Dropbox icon in your menu bar. On the notification that appears, click Get started". I'm on the latest version of macOS Ventura but there's no notification on my Dropbox icon in the menu bar. Is this an error? The email led me to believe that the updated version of Dropbox is available now. Should I uninstall Dropbox and reinstall to get it?

desktop
Dropbox Pro
Mac
Setting up the apps
  • Hannah's avatar
    Hannah
    3 years ago

    Thanks for the screenshot here, Christine!

     

    So, it seems like you're still on the older version of the Dropbox app, as with the new version, the Dropbox folder will be moved to ~/Library/CloudStorage, which cannot be changed.

     

    But not to worry, when the update is ready for your computer, you'll definitely get a notification on your Dropbox icon!

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the screenshots brianbacin - most appreciated!

     

    May we reach out via email to have a further look internally? 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Yes, you're correct ImpactGroup - nice catch there 😉 

     

    FYI I just reached out via email, so please have a look at your inbox and we'll take it from there.

     

    Apologies for the mix up brianbacin 

  • strickers's avatar
    strickers
    Explorer | Level 3
    3 years ago

    Same issue for me, endless loop of 'Get started'.

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi strickers, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the update on this matter, let us know if you have any further queries in the future!

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