Forum Discussion

fedeboraxx's avatar
fedeboraxx
Helpful | Level 7
3 years ago

URGENT - Dropbox has created a new Dropbox folder.

Hi, I restarted my mac, and when it booted up, Dropbox started to download a WHOLE NEW COPY of everything in my machine. Now I don't know where my latest versions are, and I'm running out of space....
desktop
Install
Mac
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi fedeboraxx, let's jump right into this! 

 

Is it possible that you just joined the Dropbox for macOS update, where the Dropbox folder must be located in ~/Library/CloudStorage?

 

Was your Dropbox app updated to the new macOS prior to this incident? Also, what is the app's syncing status as we speak? 

 

Also, alan_H, you mentioned that you have a .tmp.driveupload that's causing you trouble. May I ask where this folder is located? Is it inside your Dropbox folder? 

 

Also, how exactly is this folder transferring your Dropbox content, to Google drive? 

 

Keep me posted, and we'll take it from there!

fedeboraxx's avatar
fedeboraxx
Helpful | Level 7
3 years ago

Not sure what you mean by:

Is it possible that you just joined the Dropbox for macOS update, where the Dropbox folder must be located in ~/Library/CloudStorage?

I've used DB for over 10 years.

 

And my dropbox is now syncing.  Not sure what it's syncing

  • fedeboraxx's avatar
    fedeboraxx
    Helpful | Level 7
    3 years ago

    Dropbox is now constantly making files online-only, even after I've right clicked to make them offline. And in the process of re-downloading them the app is hogging all my mac's resources. Do I need to start looking for an alternative? Every issue I've had has not been resolved, and customer service is being very slow. Please sort this out

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi fedeboraxx, could you check the Dropbox desktop application to see the current location of the Dropbox folder?

      • fedeboraxx's avatar
        fedeboraxx
        Helpful | Level 7
        3 years ago

        /Users/username/Library/CloudStorage

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