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Marilyn7's avatar
Marilyn7
Explorer | Level 3
2 years ago

Using Paper App on new iPad and Folders option won’t show up in dropdown on main page

Installed Paper app on new iPad and the Folders option won’t show up on dropdown menu when I try to create a new Folder.  I can see my docs, but not the usual option to access Folders or Docs or All....
Dropbox Paper
iOS
Mobile
Marilyn7's avatar
Marilyn7
Explorer | Level 3
2 years ago

Thank you.  Paper Ap version is 825.2.  Unfortunately I can’t figure out how to attach a screenshot to this message.  The camera button doesn’t work to do so.   The screen simply says “Browse” at the top and documents that were shared with me are listed.  But no Folders or even the open for them.  All it says above docs are “Recently viewed”.   The “+” button at the top right is at the top right but again no option to make a Folder.  

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the additional information Marilyn7 

 

If the camera icon within your reply's box isn't working to attach your screenshot, you can send us a shared link to your screenshot(s) instead.

 

While we're at it, do you notice the same behavior when accessing your Dropbox Paper files and folders through a web browser instead of the app?

  • Marilyn7's avatar
    Marilyn7
    Explorer | Level 3
    2 years ago

    The link button is not working either. 

  • Marilyn7's avatar
    Marilyn7
    Explorer | Level 3
    2 years ago

    This is a bit frustrating.  None of the options are working to share my screenshot with you.

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      No need to use a button to share a link with us, Marilyn.

       

      You can simply upload your screenshot to Dropbox and then copy the link and paste it to your next message to us. Sorry for the trouble!

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