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Forum Discussion
Vault disappeared on iPhone app after last update
I’m running iOS 17.1 and DropBox app version 352.2.2. Since the last DropBox app update Vault is no longer accessible. I’ve been able to access it on the desktop site only. I’ve cleared the cache and signed out but Vault does not show up. Is this a known issue with this version or is it a feature going away on the app?
17 Replies
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- iar
Dropbox Staff
Looks like there isn't a better solution at the moment, but I've shared your feedback with the Search and Indexing team to figure out how and whether we can better surface the Vault folder in search results. You're right, it's weird that it doesn't appear!
- I have the same issue, however I cannot find my vault via search. I can see a folder that should be in the vault and now it is empty.
- Nancy
Dropbox Community Moderator
Hey Dave2006. Are you unable to locate your Vault on all Dropbox platforms, or just your mobile app, as stated in the OP?
Also, the folder that you see, do you find it when searching for your Vault? Can you send me a full screenshot of what you see when opening it? If there’s anything personal of course, feel free to mask it before attaching your screenshot on the forum.
Its just on the mobile app. I can see it on browser.
- Nancy
Cool, thanks for clarifying. Have you also tried what is mentioned here? Does scrolling down to the bottom of your file list show nothing either?
If not, when was the last time you could access Vault on your mobile device? Is it possible you’ve switched accounts since then and Vault hasn’t been set up on the account that you’re accessing now?
- Hey yeah tried that. All thats changed is the app updated.
