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CABDreaming's avatar
CABDreaming
Explorer | Level 4
3 years ago

Ventura, Dropbox and "double" syncing issues

I've been a Dropbox user since it started as a company. I have installed Dropbox on a new Mac laptop (Apple M2 Max. 96Gb RAM ) running Ventura (13.3.1 (a)), and I am increasingly frustrated that, eve...
desktop
Mac
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey CABDreaming, thanks for bringing this to our attention.

 

Does the error you mentioned appear when you right-click on files and try to make them "available offline"?

 

Where does iCloud fit into this situation, are you getting any other messages regarding iCloud?

 

Also, what's the sync status and version of the Dropbox app on your computer?

 

You can hover over your Dropbox icon, to see this info.

 

Let me know and we'll go from there.

  • CABDreaming's avatar
    CABDreaming
    Explorer | Level 4
    3 years ago

    Thanks for responding, Hannah. I've been working away from home, so I'm just getting back to this as I'm trying to work on the holiday!

     

    My version of Dropbox is v177.4.5399. Regarding iCloud, I can't remember if I mentioned this before, but when I go to Dropbox/Preferences/Sync, it says this under "Dropbox folder location":

     

    This version of macOS requires Dropbox folders to be stored here:

     

    /Users/[username witheld]/Library/CloudStorage/Dropbox

     

    Any file on my Dropbox has the Mac OS "empty cloud with an arrow pointed down" icon, which is to say, it requires me to download from iCloud to see it. What this means in practice is that, whenever I right-click and select the Dropbox "Make Available Offline" option, I see the Dropbox "green checkbox" appear, but also the Mac OS "circle completing" icon next to the file. [Let me know if I can do a screencap of this to prevent confusion from my text description].

     

    If the file is small enough, it arrives relatively promptly, but always with a delay after the Dropbox "green check." If a file is anything about a couple of MBs, I could spend all day waiting for it. It's not my Internet connection as I can go to the Dropbox site and download that same content promptly and without issue.

     

    Regarding my sync status, today it is saying "Updating files," although I've also had this happen when it says my Dropbox is "up to date."

     

    I'm getting no other messages from iCloud.

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