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Forum Discussion

CABDreaming's avatar
CABDreaming
Explorer | Level 4
3 years ago

Ventura, Dropbox and "double" syncing issues

I've been a Dropbox user since it started as a company. I have installed Dropbox on a new Mac laptop (Apple M2 Max. 96Gb RAM ) running Ventura (13.3.1 (a)), and I am increasingly frustrated that, eve...
desktop
Mac
CABDreaming's avatar
CABDreaming
Explorer | Level 4
3 years ago

I've not found a solution to this, although I will say I don't have this experience on Mac machines that I use in other studios. The only difference that I can see is that those machines had Dropbox installed in a previous Mac OS (which is to say, their original OS's were NOT Ventura).

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey CABDreaming, sorry to jump in, but could you send us a screenshot of how those files and their icons look on your end so that we can have a visual too?

 

Any additional information you think might help is more than welcome!

  • CABDreaming's avatar
    CABDreaming
    Explorer | Level 4
    3 years ago

    How the file looks in Dropbox before:

    and after selecting "Make available offline":

     

    In this case, although this file is 96bytes, it has yet to become available.

     

     

    Andrew

     

    • CABDreaming's avatar
      CABDreaming
      Explorer | Level 4
      3 years ago

      TBH, I'm really not sure what else to provide in terms of information for you. It seems relatively clear that having my Dropbox inside of an iCloud directory folder (which, to be clear, was chosen for me automatically during Dropbox installation) is the heart of this. I've never had to put my Dropbox folder there before, so I assume this is an Apple mandate for Ventura.

       

       

      Andrew

       

       

       

      Andrew

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks for the additional information and the screenshots too CABDreaming - most appreciated!

         

        It seems that you updated to the new desktop app for Mac OS so this is expected as those are not iCloud icons but the new syncing icons. For more information, you can have a look here.

         

        I hope this clears things up!

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