Forum Discussion

Andrew Smith 's avatar
Andrew Smith
Explorer | Level 3
3 years ago

Very Very slow performance in Windows explorer.

Windows 11 Pro   Dropbox V 173.4.6706   using windows explorer i have extremely lagging performance of my synced folders... all folders are synced and have a green check mark as if the files ...
desktop
Dropbox Pro
sync
windows
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Andrew Smith, welcome to our Community! 

 

In regards to the behavior of the files on the device, and how slow they behave: may I ask, approximately how many files are you syncing via the desktop app? 

 

Is it more than our soft limit of 300K files? Can you perhaps use selective sync for folders you don't need locally on your computer to lessen its load to see if this improves matters?

 

Alternatively, if you're using a paid plan, you can make some files online-only. 

 

Keep me posted! 

Andrew Smith 's avatar
Andrew Smith
Explorer | Level 3
3 years ago

144k files

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Andrew Smith  , can you try to open a ticket with our Support team about this?

     

    If you have any issues doing that, let me know and I'll do it on my end for you. 

    • Andrew Smith 's avatar
      Andrew Smith
      Explorer | Level 3
      3 years ago

      please open support ticket for me

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Andrew Smith  , I just sent you an email, I'll see you there!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!