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Judy12159's avatar
Judy12159
Helpful | Level 7
3 years ago
Solved

When I click the Dropbox icon on my task bar, there is no avatar for me to choose from.

I'll start with this: When I open Dropbox from my taskbar, there's no avatar for me to choose to set up Sync. If I go to my Dropbox account online, there's no Sync option under Preferences. Where am I going wrong? Thanks in advance.

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  • Megan's avatar
    Megan
    3 years ago

    Hi Judy12159, I hope you're doing well! 

     

    Have you made sure that you're clicking your little Dropbox icon, that is located next to your WiFi, when trying to find your avatar, and preferences and not the bigger one that looks like this?

     

    As for your account online, you wouldn't be able to find your Sync tab, and preferences there, since these are tabs on the desktop app. Can you clarify what it is, that you're trying to achieve on your end? 

     

    Keep me posted, and we'll take it from there! 

12 Replies

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  • Sneds1's avatar
    Sneds1
    New member | Level 2
    2 years ago

    I press the icon on task bar but dropbox does not open

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Sneds1 - if this persists after rebooting your computer, could you reinstall using the offline installer from this page directly and let us know how it goes? 

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