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flatteryheavenclassic227's avatar
flatteryheavenclassic227
Explorer | Level 3
4 months ago

When I try to access my folders on Windows 10, File Explorer freezes.

Device Dell XPS Operating System/Browser (if using the web) Windows 10 Dropbox App Version/Browser Version v229.4.5167 Question or Issue Though I can access documents through Word o...
desktop
File access
windows
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Thanks for posting on our Community, flatteryheavenclassic227! 

As a test, can you try to quit your Dropbox app with these steps? If you open your File Explorer after that and attempt to access your files, does it keep freezing? 

Besides that, I’d also like to know whether this is something you noticed after a specific Dropbox or Windows update on your computer.

Give me a nudge once you have more info.

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