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flatteryheavenclassic227's avatar
flatteryheavenclassic227
Explorer | Level 3
4 months ago

When I try to access my folders on Windows 10, File Explorer freezes.

Device Dell XPS Operating System/Browser (if using the web) Windows 10 Dropbox App Version/Browser Version v229.4.5167 Question or Issue Though I can access documents through Word o...
desktop
File access
windows
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hi flatteryheavenclassic227, I hope you received our last message!

Are you still experiencing the issue with Explorer being slow when navigating the Dropbox folder? If so, please feel free to reach out to us with the information we requested in our last post.

Otherwise, if your issue has been solved, let us know what worked for you!

  • flatteryheavenclassic227's avatar
    flatteryheavenclassic227
    Explorer | Level 3
    4 months ago

    I quit the dropbox app on my desktop.

    Still can not access my folders under dropbox control

    Thanks, Bob

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 months ago

      Hey flatteryheavenclassic227, let me jump in here too! 

      Do you get any specific errors when trying to access your content? 

      Besides that, if the issue remains even after you quit the Dropbox app, then the problem might be related to your OS. Essentially, since the app isn't running, you should have access to your files. 

      If you move 1-2 test files outside of your Dropbox folder, can you still access them?

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