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When I try to open my files within the Dropbox folder, Explorer crashes. I'm on Windows.
Hi there, First I introduce myself, I am Roberto from Spain, it is a pleasure to be here with you.
I have never had any problem with the desktop version of Dropbox, but recently it is impossible t...
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey TitoritoTito - sorry to hear you're having issues with this.
Could you let us know the exact OS version of your computer and send us a screenshot of the app's exact status and version as shown in your system tray at the moment?
Also, do you happen to be running any antivirus, firewall or VPN/proxy on your computer?
Let us know more and we'll take it from there, Roberto.
Hello good Morning. Thanks for the quick reply.
Yes of course. I attach a screenshot with my version of windows, and another with the status and version of the dropbox. In the latter, the status says "Updated" in Spanish.
Thank you very much for the help.
- Hannah
Just to confirm, if you close the Dropbox app completely, does the issue persist, TitoritoTito?
How about any security apps, like Walter mentioned? Do you have any antivirus/VPN/firewall etc. that might be causing this?
Hello!
First I apologize for the delay in answering, I have been away these days.
Exactly Hannah, as you say with the application and process completely closed the problem persists, I have to uninstall the application to be able to enter the directory and open all the files with the same normality as in other windows explorer directories. Without uninstalling, it is impossible to open the files in the main dropbox directory or in any subdirectories.
Regarding what you say, I don't have a VPN or antivirus installed, just standard Windows security and its firewall. But I have not made any changes so that dropbox suddenly stops working for me. Beyond the changes that Windows may have made for some reason or update. In the firewall I have the dropbox.exe allowed.....
Thank you very much for the help.
