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When I try to open my files within the Dropbox folder, Explorer crashes. I'm on Windows.
Hi there, First I introduce myself, I am Roberto from Spain, it is a pleasure to be here with you.
I have never had any problem with the desktop version of Dropbox, but recently it is impossible t...
Hi TitoritoTito,
Did you intentionally set your Dropbox folder as read only or this is some kind of mistake? 🧐 Try wipe this flag out from the Dropbox folder and all its content (files/subfolders).
Good luck.
Hello, thank you very much for your answers.
I have done the advanced re-installation and everything remains the same, no difference.
Regarding the read-only attribute, I have removed it, and also in all subfolders and files, and everything remains the same. That is so by default, since by installing dropbox in a different directory, the same "Dropbox" parent directory that is generated has the same read-only attribute.
I'm a bit desperate, what could have happened to the computer for this to happen suddenly?... also in safe mode it works fine...
- Hannah
Dropbox Community Moderator
Thanks for the update again, TitoritoTito.
Can you also try to install the Dropbox app with admin privileges this time, to see if that works?
Hello again!
I am already an administrator on my PC and whenever I install dropbox or other programs I install it as an administrator by default. Anyway I uninstalled dropbox again and did an express install using the "Run as administrator" command from the dropboxinstaller right menu, and all is still the same when opening the dropbox directory.
Thank you for your help.
- Nancy
Hey TitoritoTito! Sorry to jump in.
Can you also try the steps mentioned here to fix hardlinks/permissions?
If this doesn't seem to help, we can log a ticket for you instead at this email address.
Hi Nancy, you are more than welcome.
I have tried both fix options and still have the same problem. It is not possible to open a file from Windows Explorer, it is always thinking with a little circle as a pointer. I can open them from the latest file changes by clicking on the Dropbox tray icon and I can even browse the photos using Xnview which is my default image viewer.
Thank you very much for the help, I think we have tried almost everything, right? he he
- Nancy
Thanks for giving that a go, TitoritoTito!
I've gone ahead and logged a ticket for you. Please reply back to me, when you have some free time.
Hi there.
I'm just coming in to tell you about the quick experience I've had with dropbox support. It turns out that a person suggested that I create another windows profile, also an administrator, as my user, and log in there to my dropbox account to see if it worked. In that case they could not do much since it is a problem of some windows parameter or privilege or something. Once this new user is created, and logged into dropbox, after the quick synchronization, I can enter the directory perfectly, open the files quickly and without blocking, so we can do little else. Now I have to wait or continue investigating to see why it has stopped working for my main user, if there have been no installations or anything weird, one day it just stopped working fine, although as I said it synchronized perfectly and opened the application without problem, and even the files from the system tray icon, the problem is the access to the dropbox windows folder, which keeps thinking blocked....
Thank you very much for the help!!
