Forum Discussion

ColinD's avatar
ColinD
Helpful | Level 5
5 years ago
Solved

When I try to remove the Dropbox app from my computer I lose access to my desktop folders

Removing Dropbox from my computer is proving to be a nightmare. My computer Operating system is Windows 10. I have managed to un sync from my account and deleted all the folders concerned in my Dro...
desktop
Dropbox Backup
Uninstall
windows
  • Jay's avatar
    Jay
    5 years ago
    Okay, so it looks like you've already disabled the computer backup. Could you follow these steps to restore the default location of the folders?
coronado3779's avatar
coronado3779
New member | Level 2
4 years ago

I have the same problem.  If I delete dropbox I lose all the files.  This is unacceptable. 

 

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi coronado3779, I hope you’re well. 

     

    Just to make sure we’re on the same page, can you clarify if you’ve also enabled computer backup on your device and if you’ve taken any steps to turn the feature off? 

     

    I’d like to see what you’ve tried so far, so that we can check this further. 

     

    Keep me posted!

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