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Why can't I open Microsoft files on my mobile device?
I updated my iPad Pro & now I can't open Dropbox files in Microsoft apps. I can see Dropbox, and I can open in other apps (Adobe, for instance), but Word, Excel, etc. tell me that the server is gone or the files are no longer on the server. But they are where they belong, and I can open them on other devices.
Hey fellas - apologies for any inconvenience this might have caused so far and thank you for alerting us to this.
Our engineers are already aware of the problem and are investigating.
I'll make sure to circle back here to let you know more as soon as I have an update to share.
For the affected users noticing these errors when trying to access their Microsoft files (Excel, Word, PowerPoint) I'd suggest that you logged a ticket with our team so we can look into this and help further with all of our tools at our disposal.
Thank you all for your diligence and have a great rest of your day.
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- Having this same issue plus I canāt even open files on Dropbox to read them. Iām going slightly insane supposed to be working and now I canāt. The website āhelp emailā form wonāt even work for me because I canāt select a device to ask a question. Tearing my hair out.
According to another poster, Microsoft dropped support for Dropbox :( I hope to gods that itās not true.
Me also.... everything is there!!! Please say it is not true....
- My Dropbox app wonāt currently open any pdf files either and while they do partner, Microsoft doesnāt own Adobe yet so it seems more like the recent update screwed up something in the iOS app.
Me too, on two iPads and my iPhone. I donāt remember updating my iPhone lately, but I did update both iPads w/in the past 48 hours or so.
Error message reads āCanāt open file. Office canāt find MYFILENAME.xlsx. It may have been moved, renamed, or deleted.ā
I tried with several other Excel docs, same response. I also tried with various Word docs, again same response.
Just tried opening on my PC. Opened fine. Issue between Dropbox and iOS??
My PDFs are working just fine. Microsoft items, no...
I am refusing to use OneDrive, I didnāt have good experiences with it personally. But apparently they wanted to force people to use their cloud service than to allow anyone else to depend on cloud services of their choices? Again, thatās just from one poster in another thread.
I only wonder...why not give an early warning? I feel like this is going to upset *countless* of people who use Dropbox services.
When opening a word file from my Dropbox app on iPad Iām getting this error message: āsorry (filename) is stored in an unsupported server location
A poster stated that it was because of Microsoft dropped support with Dropbox on ios devices. Hope itās not true.
I am going through the same issues, any solution?
