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joecohs's avatar
joecohs
Helpful | Level 5
11 months ago
Solved

Why does Dropbox for MacBook keep 'removing' itself?

Hi,   Myself and multiple users in my organisation have an issue where the Dropbox installed App on our MacBooks 'removes itself. By this, I mean, Dropbox will still be installed, we can navigate ...
desktop
Install
Mac
  • joecohs's avatar
    joecohs
    5 months ago

    One of the solutions which helped me was, on the offline installer, when its window pops up for you to double click to install, instead of doing the double click, drag and drop the Dropbox Icon into your Apple applications folder instead. 

    No idea why, but this worked for some of our users. 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

I'd love to see a screenshot of your Dropbox folder's properties when you click "Get info" please joecohs.

Can you send one over? 

joecohs's avatar
joecohs
Helpful | Level 5
10 months ago

Hi Megan here is a screenshot of the finder Get Info for the main folder I work out of:

 

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey joecohs, thanks for the screenshot.

    Can we send you an email, so we can investigate this further?

  • joecohs's avatar
    joecohs
    Helpful | Level 5
    10 months ago

    Hi Hannah sure thing. Feel free to!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Thanks, Joe!

    I just sent you an email, so we'll continue there. :)

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