Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
joecohs
11 months agoHelpful | Level 5
Why does Dropbox for MacBook keep 'removing' itself?
Hi, Myself and multiple users in my organisation have an issue where the Dropbox installed App on our MacBooks 'removes itself. By this, I mean, Dropbox will still be installed, we can navigate ...
- 5 months ago
One of the solutions which helped me was, on the offline installer, when its window pops up for you to double click to install, instead of doing the double click, drag and drop the Dropbox Icon into your Apple applications folder instead.
No idea why, but this worked for some of our users.
bkimball90
9 months agoHelpful | Level 5
I'm having the same issue here. Seems like every time I reboot my computer for an update, it removes itself. I believe I saw something once that mentioned a legacy extension or something along those lines. For me, it's completely gone from the Applications folder but my Dropbox data folders are still on the computer. I'm unable to open any of the files though that weren't already downloaded. We have a business account and I have a person account on my computer, if that matters. joecohs Did you ever resolve your issue with this?
- joecohs9 months agoHelpful | Level 5
Hey bkimball90 The issue 'rectified itself'. Which only happened after an over the air update came with Dropbox.
To temp fix it, reinstall the application from the Dropbox download page. Make sure you can get updates automatically and then allow it update.
Like I say, once they pushed an update after their specialist team took a look at the case, it got fixed! However, they didn't say what was done nor did they add any patch notes for the update.- bkimball908 months agoHelpful | Level 5
I removed and reinstalled a fresh copy. After that, I rebooted which also seemed to be when it would remove itself and so far, it's still installed. I was on version 219.xxx but the new one is 221.xxx. I guess time will tell if it's really resolved. Thanks for your assistance!
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!