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Forum Discussion
joecohs
11 months agoHelpful | Level 5
Why does Dropbox for MacBook keep 'removing' itself?
Hi, Myself and multiple users in my organisation have an issue where the Dropbox installed App on our MacBooks 'removes itself. By this, I mean, Dropbox will still be installed, we can navigate ...
- 5 months ago
One of the solutions which helped me was, on the offline installer, when its window pops up for you to double click to install, instead of doing the double click, drag and drop the Dropbox Icon into your Apple applications folder instead.
No idea why, but this worked for some of our users.
joecohs
9 months agoHelpful | Level 5
Hey bkimball90 The issue 'rectified itself'. Which only happened after an over the air update came with Dropbox.
To temp fix it, reinstall the application from the Dropbox download page. Make sure you can get updates automatically and then allow it update.
Like I say, once they pushed an update after their specialist team took a look at the case, it got fixed! However, they didn't say what was done nor did they add any patch notes for the update.
bkimball90
8 months agoHelpful | Level 5
I removed and reinstalled a fresh copy. After that, I rebooted which also seemed to be when it would remove itself and so far, it's still installed. I was on version 219.xxx but the new one is 221.xxx. I guess time will tell if it's really resolved. Thanks for your assistance!
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