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Why does Dropbox for MacBook keep 'removing' itself?
Hi, Myself and multiple users in my organisation have an issue where the Dropbox installed App on our MacBooks 'removes itself. By this, I mean, Dropbox will still be installed, we can navigate ...
One of the solutions which helped me was, on the offline installer, when its window pops up for you to double click to install, instead of doing the double click, drag and drop the Dropbox Icon into your Apple applications folder instead.
No idea why, but this worked for some of our users.
I spoke too soon. It was removed again today without a restart of my Mac. This time though, in the Applications folder, I still saw Dropbox but it was a 3kb file that I'm almost positive was just a shortcut to my files. I reinstalled again and it's back up to the 528MB version. This is so annoying!
- Walter
Dropbox Community Moderator
If you see it acting up again, you might want to reach out to our support team for further assistance with device and account specific information directly bkimball90
Let us know of any updates anyhow!
Hi - did you ever resolve this? I'm having exactly the same issue!
- Nancy
Sorry to hear that, marksow. Are you also experiencing the same behavior the OP mentioned where the Dropbox icon doesnât show in the menu bar (even though the spot still seems to be taken by it)? What do you see, if you click on that spot?
As for the Dropbox folder, do you see the same options, when right-clicking on your files/folders? Are there any syncing icons next to your files?
I understand you said you're having the exact same issue, but in some cases, the experience may slightly differ from user to user, so I'd like to make sure that's not the case here.
Feel free to send me a couple of screenshots as well of what you see; itâd really be helpful to have a visual.
I have the exact same issue as joecohsâ above - the app keeps removing itself after I restart my macbook. The usual sign is that the dropbox icon disappears from the menu bar (no space for it there at all). I also have an issue sometimes that my Dropbox folders (work and personal) disappear from the Online Locations section of the Finder sidebar.
