Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

joecohs's avatar
joecohs
Helpful | Level 5
11 months ago
Solved

Why does Dropbox for MacBook keep 'removing' itself?

Hi,   Myself and multiple users in my organisation have an issue where the Dropbox installed App on our MacBooks 'removes itself. By this, I mean, Dropbox will still be installed, we can navigate ...
desktop
Install
Mac
  • joecohs's avatar
    joecohs
    5 months ago

    One of the solutions which helped me was, on the offline installer, when its window pops up for you to double click to install, instead of doing the double click, drag and drop the Dropbox Icon into your Apple applications folder instead. 

    No idea why, but this worked for some of our users. 

bkimball90's avatar
bkimball90
Helpful | Level 5
8 months ago

I spoke too soon.  It was removed again today without a restart of my Mac.  This time though, in the Applications folder, I still saw Dropbox but it was a 3kb file that I'm almost positive was just a shortcut to my files.  I reinstalled again and it's back up to the 528MB version.  This is so annoying!

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

If you see it acting up again, you might want to reach out to our support team for further assistance with device and account specific information directly bkimball90 

Let us know of any updates anyhow!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions