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Why does Dropbox for MacBook keep 'removing' itself?
Hi, Myself and multiple users in my organisation have an issue where the Dropbox installed App on our MacBooks 'removes itself. By this, I mean, Dropbox will still be installed, we can navigate ...
One of the solutions which helped me was, on the offline installer, when its window pops up for you to double click to install, instead of doing the double click, drag and drop the Dropbox Icon into your Apple applications folder instead.
No idea why, but this worked for some of our users.
I'm still fighting issue but losing and extremely frustrated. I thought I had resolved it over the weekend after months of the issue but it's back. I had removed the Dropbox app and searched and deleted every dropbox file on my hard drive, even my work and personal data folders. This morning, after reinstalling yesterday, the Dropbox app in the Applications folder says it's Zero bytes so it's there but not really. I've reinstalled twice in as many days and it just continues removing itself. Support blamed the fact that I was running a public beta but since macOS 15.5 released, I stopped installing betas. I do see it running in Activity Monitor but I'm guessing if I reboot, it will be gone. I'm running (or trying to) version 224.4.4811. My ticket when I tried getting help in April was 24954650.
- Nancy
Dropbox Community Moderator
Sorry to hear that the issue still persists, bkimball90. I can see that your previous ticket was automatically closed by the system, so can I go ahead and log a new one for you instead?
Since we donât have account visibility on the forum, our support team will need to look into this further.
Yes, that would be great. I did another install shortly after my post and everything is working again... for now. I just keep the dmg file in my downloads and reinstall when it starts acting up, which is way too often. I believe we have at least one other Mac user in our company that has had the same issue but not sure if it's as frequent as mine. He's a remote user so I don't often hear from him.
- Nancy
Youâre all set, bkimball90! Please reply to my email, when you see it.
