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Why does Dropbox for MacBook keep 'removing' itself?
Hi, Myself and multiple users in my organisation have an issue where the Dropbox installed App on our MacBooks 'removes itself. By this, I mean, Dropbox will still be installed, we can navigate ...
One of the solutions which helped me was, on the offline installer, when its window pops up for you to double click to install, instead of doing the double click, drag and drop the Dropbox Icon into your Apple applications folder instead.
No idea why, but this worked for some of our users.
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorI see, thanks for the updates marksow! Have you tried any troubleshooting steps so far on your end, like uninstalling the Dropbox app, for example, restarting your computer, and reinstalling Dropbox after that?
Other than that, Iâd like to know how many files are currently saved within your local Dropbox folder to make sure theyâre not more than 300k, as this can affect the appâs performance sometimes. To double check this, you can right-click on your Dropbox folder directly, go to âGet infoâ and check the next window that will appear.
Yes - I have done a full uninstall, restart and reinstall of the app.
Get info is showing:
Personal Dropbox - 1.2GB - 9,602 items
Work Dropbox - 25.87GB - 260,785 items
- Nancy
Cool, thanks marksow.
As for the issue with opening files mentioned in the OP, are you getting any specific errors when opening them while the app is running?
If yes, what do you see exactly, and are you only having an issue with online-only files, or files that are locally synced as well (available offline)?
When the app is installed everything works fine. When it 'removes' or 'uninstalls' itself then nothing syncs across devices.
- Nancy
Can you try an advanced reinstall next, if itâs not something youâve already tried, marksow?
