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Forum Discussion

joecohs's avatar
joecohs
Helpful | Level 5
11 months ago
Solved

Why does Dropbox for MacBook keep 'removing' itself?

Hi,   Myself and multiple users in my organisation have an issue where the Dropbox installed App on our MacBooks 'removes itself. By this, I mean, Dropbox will still be installed, we can navigate ...
desktop
Install
Mac
  • joecohs's avatar
    joecohs
    5 months ago

    One of the solutions which helped me was, on the offline installer, when its window pops up for you to double click to install, instead of doing the double click, drag and drop the Dropbox Icon into your Apple applications folder instead. 

    No idea why, but this worked for some of our users. 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Sorry to hear that the issue still persists, bkimball90. I can see that your previous ticket was automatically closed by the system, so can I go ahead and log a new one for you instead? 

Since we don’t have account visibility on the forum, our support team will need to look into this further.

bkimball90's avatar
bkimball90
Helpful | Level 5
7 months ago

Yes, that would be great.  I did another install shortly after my post and everything is working again... for now.  I just keep the dmg file in my downloads and reinstall when it starts acting up, which is way too often.  I believe we have at least one other Mac user in our company that has had the same issue but not sure if it's as frequent as mine.  He's a remote user so I don't often hear from him.  

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    You’re all set, bkimball90! Please reply to my email, when you see it.

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