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Forum Discussion

joecohs's avatar
joecohs
Helpful | Level 5
11 months ago
Solved

Why does Dropbox for MacBook keep 'removing' itself?

Hi,   Myself and multiple users in my organisation have an issue where the Dropbox installed App on our MacBooks 'removes itself. By this, I mean, Dropbox will still be installed, we can navigate ...
desktop
Install
Mac
  • joecohs's avatar
    joecohs
    5 months ago

    One of the solutions which helped me was, on the offline installer, when its window pops up for you to double click to install, instead of doing the double click, drag and drop the Dropbox Icon into your Apple applications folder instead. 

    No idea why, but this worked for some of our users. 

marksow's avatar
marksow
Explorer | Level 4
7 months ago

When the app is installed everything works fine. When it 'removes' or 'uninstalls' itself then nothing syncs across devices. 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Can you try an advanced reinstall next, if it’s not something you’ve already tried, marksow?

  • marksow's avatar
    marksow
    Explorer | Level 4
    7 months ago

    Hi - thanks for the suggestion. I have tried this twice already and it took a good while each time as my Dropbox reverted from using the File Provider approach so I had to set that up again. Hours of resyncing and then still the same issue with removing itself.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hey marksow, let me jump in here! 

    One last thing I'd like to know is the version of the app you're using on your end. Just for us to make sure you're not using the beta version.

    You can locate the version by hovering your mouse over the little Dropbox icon on your menu bar, next to your WiFi.

    Lastly, when this happens do you usually reinstall the app, or does it work if you simply access your apps, and try to open it from there?

  • marksow's avatar
    marksow
    Explorer | Level 4
    7 months ago

    Hi - the version is 224.4.4811

    I usually reinstall the app via a download from the website. If I try to open it from the applications folder, there is a blank icon and when I click on it, it says that Dropbox isn't there so can't open. I haven't tried from launchpad.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    HI marksow, could you attach a screenshot showing the Applications folder with the Dropbox icon in it, and another screenshot showing the message that 'Dropbox isn't there', which you mentioned?

  • marksow's avatar
    marksow
    Explorer | Level 4
    7 months ago

    Hi - of course. I have reinstalled Dropbox since the last 'removal' earlier this week so will return with screenshots the next time it happens.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Thanks, Mark, whenever you're ready!

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