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Forum Discussion

joecohs's avatar
joecohs
Helpful | Level 5
11 months ago
Solved

Why does Dropbox for MacBook keep 'removing' itself?

Hi,   Myself and multiple users in my organisation have an issue where the Dropbox installed App on our MacBooks 'removes itself. By this, I mean, Dropbox will still be installed, we can navigate ...
desktop
Install
Mac
  • joecohs's avatar
    joecohs
    5 months ago

    One of the solutions which helped me was, on the offline installer, when its window pops up for you to double click to install, instead of doing the double click, drag and drop the Dropbox Icon into your Apple applications folder instead. 

    No idea why, but this worked for some of our users. 

marksow's avatar
marksow
Explorer | Level 4
7 months ago

I have the exact same issue as joecohs​ above - the app keeps removing itself after I restart my macbook. The usual sign is that the dropbox icon disappears from the menu bar (no space for it there at all). I also have an issue sometimes that my Dropbox folders (work and personal) disappear from the Online Locations section of the Finder sidebar. 

Neal's avatar
Neal
Icon for Community Manager rankCommunity Manager
5 months ago

Hi marksow​,

I just wanted to check in and see if you had any update on this issue? Have you had a chance to read Nancy's last comment?

  • marksow's avatar
    marksow
    Explorer | Level 4
    5 months ago

    Hi - I've been in several discussions with support. They advised downloading and using the Intel offline installer. I tried this and it sorted things for a while but Dropbox uninstalled itself just this morning so clearly not resolved.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 months ago

      Hey from me marksow!

      I can see that a couple months ago your ticket was escalated to our specialized team.

      I'm guessing that the app worked as it should after following the steps the team provided, right? Did you just now start having issues again? 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 months ago

      Hey marksow! Did you get the chance to check out Megan’s reply above? We’d just like to make sure that your issue has been resolved for good, and further assist in case it hasn’t.

      • marksow's avatar
        marksow
        Explorer | Level 4
        5 months ago

        Nancy​ still not resolved. I was advised by technical support to do an advanced reinstall and then use the offline installer specific to my Macbook processor. I did this and appeared to be more stable but then the issue happened again earlier this week - the app removed itself or was removed somehow and I needed to reinstall again.

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