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Forum Discussion

joecohs's avatar
joecohs
Helpful | Level 5
11 months ago
Solved

Why does Dropbox for MacBook keep 'removing' itself?

Hi,   Myself and multiple users in my organisation have an issue where the Dropbox installed App on our MacBooks 'removes itself. By this, I mean, Dropbox will still be installed, we can navigate ...
desktop
Install
Mac
  • joecohs's avatar
    joecohs
    5 months ago

    One of the solutions which helped me was, on the offline installer, when its window pops up for you to double click to install, instead of doing the double click, drag and drop the Dropbox Icon into your Apple applications folder instead. 

    No idea why, but this worked for some of our users. 

bkimball90's avatar
bkimball90
Helpful | Level 5
5 months ago

I have no idea how but all of a sudden, it appears to be finally resolved for me.  And only after about 5 months of frustration!  I'm now running version 229.3.5074 (Apple Silicon version) and as of now, I have only added my work account.  I removed my personal account to see if that would help but now I'm afraid to add it back.  I'll give it another week or so before pushing my luck.  I'm not positive but I believe I installed the enterprise edition also.  I did not remove my AV software either.  Fingers crossed it doesn't revert back to removing itself.  I'll post again if I see any changes.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Hey bkimball90, thanks for the heads up!

    Definitely keep an eye on it, and let us know if anything changes.

    If you need something else, please let me know and I will be more than happy to help every step of the way. 

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