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Forum Discussion
Why Dropbox asks for a computer password upon each startup? (macOS HSierra, Mohave)
Hello!
Can someont please clarify why each time Dropbox App starts it askes for my computer login and password? Why does it even NEED my computer password?
See the screeenshot in attach. It's in Russian, but it tells us to enter my computer login and password "for Dropbox app to fuction properly". While it functions properly even without it! Official support told me that "Dropbox app never asks for computer password" which made me even more suspicious.
Yes, I _AM_ aware of the former problem when Dropbox App just forgot to ask about "Accessibility Access". But I provided this access manually in Security preferences tab -> Accessibility an Dropbox App still asks for my computer password upon startup! Further more, if you DO provide this password - next time it will only ask for permission to "Accessibility" instead of asking password again. I wonder where Dropbox App stores my very main password!
Just WTF
14 Replies
Replies have been turned off for this discussion
- Jay
Dropbox Community Moderator
Hi Jay,
I am having this issue constantly. I want to use it on an account that is not an administrator and that has parental control settings on. But every time we reboot, it still needs the dropbox administrator password. Any ideas?
- Jay
- Tried this. It still didn't like it.
Same message everytime.
Ashley - Jay
Hi!
I installed the Dropbox app for Mac OS few days ago. Since then, every time I start Mac OS a prompt appears asking for the root password for Dropbox to work properly. Why is the root password required for Dropbox to work properly? And how can I avoid it from asking everytime I start my computer?
Thanks.
- Daphne
Hey there cob24,
I've merged your post here as it seems that you're having the same issue. Can you please check Jay's reply here and let me know if reinstalling with admin permissions does the trick for you.
Keep me posted - thanks!
Hello! Thanks for your fast answer.
I have tried to uninstall an reinstall the app again and then I have tried what is in Jay's answer, that is, opening the setings app, clicking on users and groups, then login items and removing dropbox from there to readd it again later. Sadly this did not work out. I keeps prompting every time I open the app.
- Daphne
Thanks for trying that cob24!
Would you mind if I reached out to the email address associated with your Community profile? We'll be able to look at more account specific info through our Support channel.
If you already have a ticket open with our team for this, then please let me know the ticket number (eg. #1234567) so I can follow up there.
Let me know - thanks!
I have no open ticket yet, so feel welcomed to write to the e-mail address associated with this account.
Regards.
