Forum Discussion

slan2718's avatar
slan2718
Explorer | Level 3
3 years ago

Why is Dropbox locking up files?

I have Dropbox on my Mac and I am getting several warnings a day saying that Dropbox is locking up files. My choices are to terminate or allow. What is going on?
desktop
Error Messages
Mac
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey slan2718, thanks for bringing this to our attention.

 

Can you please send us a screenshot of this message?

 

And also, what is the sync status and version of the Dropbox application on your computer?

 

You can hover over the Dropbox icon in your menu bar to see this info.

 

Thanks in advance!

slan2718's avatar
slan2718
Explorer | Level 3
3 years ago

The version number is 164.4.7914 and the drop down item says it is up to date.

Attached is the error message I keep getting. 

Do you have any idea what is going on?

Thanks!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi slan2718, thank you for your screenshot! 

     

    Very interesting one. Do you have any antivirus programs running, or firewalls that could be causing this, because it doesn't look like a Dropbox error, as far as I am aware. 

     

    Get back to me, and we'll have a closer look into this!

    • slan2718's avatar
      slan2718
      Explorer | Level 3
      3 years ago

      I have MacScan running in the background. 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        If you temporarily disable this, slan2718, does the error go away?

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