Forum Discussion

slan2718's avatar
slan2718
Explorer | Level 3
3 years ago

Why is Dropbox locking up files?

I have Dropbox on my Mac and I am getting several warnings a day saying that Dropbox is locking up files. My choices are to terminate or allow. What is going on?
desktop
Error Messages
Mac
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi slan2718, thank you for your screenshot! 

 

Very interesting one. Do you have any antivirus programs running, or firewalls that could be causing this, because it doesn't look like a Dropbox error, as far as I am aware. 

 

Get back to me, and we'll have a closer look into this!

slan2718's avatar
slan2718
Explorer | Level 3
3 years ago

I have MacScan running in the background. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    If you temporarily disable this, slan2718, does the error go away?

    • slan2718's avatar
      slan2718
      Explorer | Level 3
      3 years ago

      Disable what exactly? I keep terminating the operation but it always comes back in a couple of hours. 

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi slan2718, is it possible the Dropbox desktop application is temporarily locking files during the syncing process?

         

        From the file path, it appears that it's related to log files in the Dropbox settings, which would be considered normal for most logs as they get edited frequently.

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