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Forum Discussion

Rob F.14's avatar
Rob F.14
Explorer | Level 3
2 months ago

Why is the Dropbox app using over 700 MB of memory on my Mac computer?

Have been using Dropbox for years but lately my iMac is extremely slow. Checking the Activity Monitor from Apple, learned that Dropbox is using 747,9 MB of memory. What should be a normal value and...
desktop
Mac
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

No problem at all, Rob! Feel free to ping me as soon as you have more updates.

Rob F.14's avatar
Rob F.14
Explorer | Level 3
2 months ago

Followed the instructions given in "Advanced reinstall" including shutting down Dropbox and removing the Dropbox-app from my Mac using the app 'AppCleaner'. Then rebooting the Mac and using the commands in Terminal as instructed. Finally downloading Dropbox version 224.3.4654.

Early this morning Apple's 'Activity Monitor' showed Dropbox using 661,8 MB and while typing this reply it showed 433,4 MB.

As for the Syncing Status, I only can state what the Dropbox-app in the menubar tells me: "All files are up to date" (synced). If you need more info, please let me know.

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Thanks for the updates, Rob F.14! It looks like your Dropbox app’s version is the beta one, and not the stable one (224.3.4654 instead of 223.4.4909), so I’d like to make sure that’s not what’s causing your computer’s memory to spike. 

    What I want you to do next is go to this page and turn off early access (under the Preferences section). After that, please download the latest stable app version instead and let me know if you see any difference.

    • Rob F.14's avatar
      Rob F.14
      Explorer | Level 3
      2 months ago

      Got beta version from link in Dropbox webpage about 'Advanced Reinstall'

      Early acces ('vroege toegang' in Dutch) was turned off already

      Could open your link to 'latest stable app version', but unable to download the Standar

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