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Forum Discussion

Rob F.14's avatar
Rob F.14
Explorer | Level 3
2 months ago

Why is the Dropbox app using over 700 MB of memory on my Mac computer?

Have been using Dropbox for years but lately my iMac is extremely slow. Checking the Activity Monitor from Apple, learned that Dropbox is using 747,9 MB of memory.

What should be a normal value and how to get there. Help would be highly appreciated.

desktop
Mac

15 Replies

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hmm, I see. Can you try this link instead to download the latest stable app version?

  • Rob F.14's avatar
    Rob F.14
    Explorer | Level 3
    2 months ago

    I tried all the links you provided, but to no avail.

    Finally I tried to download from page https://www.dropbox.com/install and I assumd it is the latest stable version. After downloading and installing, I found out that it is version 224.3.4654! Something seems to be wrong here.

    Now Apple's monitor tells me that Dropbox is using 436,1 MB Is this an acceptable value?

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey Rob F.14, it should be.

    However, if you'd like to have a closer look as to why you ended up in the beta version again, I'd suggest that we switch to email communication.

    I'd like to check some account-specific info, this is why I'm suggesting this route. 

  • Rob F.14's avatar
    Rob F.14
    Explorer | Level 3
    2 months ago

    Email is fine with me; just let me know your Email address.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey Rob F.14 - I just sent you an email to the email address that's connected to your Community profile, so please have a look at your inbox and we'll take it from there. 

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