Forum Discussion

shrimpgordita's avatar
shrimpgordita
Explorer | Level 4
2 years ago

Windows 11 search is lagging after a recent Dropbox update

I'm dealing with a very frustrating problem on all 3 of my Windows 11 machines and I suspect a recent Dropbox update may be the culprit. When I press the Start button and search for a particular file...
desktop
File access
windows
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi @shrimpgordita, thanks for bringing this to our attention.

 

Could you try reinstalling the Dropbox desktop application, without uninstalling it first, using this link?

 

Keep me updated with any progress!

shrimpgordita's avatar
shrimpgordita
Explorer | Level 4
2 years ago

Just reinstalled it and the same issue is occuring.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey shrimpgordita, does this only happen with files in your Dropbox folder or any file in your file explorer?

     

    If you close the Dropbox app completely, does the issue persist with the app closed?

    • shrimpgordita's avatar
      shrimpgordita
      Explorer | Level 4
      2 years ago

      It seems to only happen when I search or try to open files in my dropbox using windows search  Files in my downloads folders don't show up under "best match" in the windows search and instead show up under "this PC-Documents." For those files, I get an immediate preview or details pane to the right of the search results.

      • shrimpgordita's avatar
        shrimpgordita
        Explorer | Level 4
        2 years ago

        I'm still having this issue on all 4 of my windows PCs!!!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!