Forum Discussion

shrimpgordita's avatar
shrimpgordita
Explorer | Level 4
2 years ago

Windows 11 search is lagging after a recent Dropbox update

I'm dealing with a very frustrating problem on all 3 of my Windows 11 machines and I suspect a recent Dropbox update may be the culprit. When I press the Start button and search for a particular file...
desktop
File access
windows
shrimpgordita's avatar
shrimpgordita
Explorer | Level 4
2 years ago

It seems to only happen when I search or try to open files in my dropbox using windows search  Files in my downloads folders don't show up under "best match" in the windows search and instead show up under "this PC-Documents." For those files, I get an immediate preview or details pane to the right of the search results.

shrimpgordita's avatar
shrimpgordita
Explorer | Level 4
2 years ago

I'm still having this issue on all 4 of my windows PCs!!!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey shrimpgordita, do you have any security apps installed on this device? Like an antivirus, VPN, firewall, etc.?

     

    If you do, try temporarily disabling them, to see if that helps.

     

    Also, can you right click on your Dropbox folder, and check its properties to see how many files you have there? 

    • shrimpgordita's avatar
      shrimpgordita
      Explorer | Level 4
      2 years ago
      Nothing other than built in Windows virus protection. 144,073 files and 14,379 folders
      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey shrimpgordita, can you please let me know what happens if you close the Dropbox app completely? 

         

        Does the issue persist when the app is closed?

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