Forum Discussion

shrimpgordita's avatar
shrimpgordita
Explorer | Level 4
2 years ago

Windows 11 search is lagging after a recent Dropbox update

I'm dealing with a very frustrating problem on all 3 of my Windows 11 machines and I suspect a recent Dropbox update may be the culprit. When I press the Start button and search for a particular file...
desktop
File access
windows
shrimpgordita's avatar
shrimpgordita
Explorer | Level 4
2 years ago

I'm still having this issue on all 4 of my windows PCs!!!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey shrimpgordita, do you have any security apps installed on this device? Like an antivirus, VPN, firewall, etc.?

 

If you do, try temporarily disabling them, to see if that helps.

 

Also, can you right click on your Dropbox folder, and check its properties to see how many files you have there? 

  • shrimpgordita's avatar
    shrimpgordita
    Explorer | Level 4
    2 years ago
    Nothing other than built in Windows virus protection. 144,073 files and 14,379 folders
    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey shrimpgordita, can you please let me know what happens if you close the Dropbox app completely? 

       

      Does the issue persist when the app is closed?

      • shrimpgordita's avatar
        shrimpgordita
        Explorer | Level 4
        2 years ago

        No. When I close the Dropbox app, and I search for the same file as when the app was open, it shows up immediately with details.  So, it appears the app itself is the problem.

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