Forum Discussion

shrimpgordita's avatar
shrimpgordita
Explorer | Level 4
2 years ago

Windows 11 search is lagging after a recent Dropbox update

I'm dealing with a very frustrating problem on all 3 of my Windows 11 machines and I suspect a recent Dropbox update may be the culprit. When I press the Start button and search for a particular file...
desktop
File access
windows
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey shrimpgordita, do you have any security apps installed on this device? Like an antivirus, VPN, firewall, etc.?

 

If you do, try temporarily disabling them, to see if that helps.

 

Also, can you right click on your Dropbox folder, and check its properties to see how many files you have there? 

shrimpgordita's avatar
shrimpgordita
Explorer | Level 4
2 years ago
Nothing other than built in Windows virus protection. 144,073 files and 14,379 folders
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey shrimpgordita, can you please let me know what happens if you close the Dropbox app completely? 

     

    Does the issue persist when the app is closed?

  • shrimpgordita's avatar
    shrimpgordita
    Explorer | Level 4
    2 years ago

    No. When I close the Dropbox app, and I search for the same file as when the app was open, it shows up immediately with details.  So, it appears the app itself is the problem.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the update and all the info, shrimpgordita.

     

    Can we send you an email, so we can take a closer look into this?

  • shrimpgordita's avatar
    shrimpgordita
    Explorer | Level 4
    2 years ago

    Of course. It's happening on every single windows machine that I own.  That's 5 different computers

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi shrimpgordita, I've sent you an email, please could you reply to it when you get a chance.

  • Rafael M.29's avatar
    Rafael M.29
    Explorer | Level 3
    2 years ago

    Was this fixed? I am concerned on installing Dropbox on a new Windows machine.

  • shrimpgordita's avatar
    shrimpgordita
    Explorer | Level 4
    2 years ago
    No, unfortunately it's not fixed. If I can't find a solution, I'm either going to have to switch to another cloud storage service or switch to Mac. It's really disrupting my workflow.

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