Windows Dropbox installer won't start on Windows 10

Take your time, Roger. Just let us know of any updates, when you get the chance. 

Here it is Friday morning, and DB is still uploading. Only about half the data has been uploaded, and there doesn't seem to be any progress being made. Is that normal?

Have you adjusted the bandwidth limit in the Dropbox desktop application to increase the upload speed?

I just set "no limit" on upload bandwidth. We'll see what happens.

Still not going very fast--or even anywhere near fast. Could the network here (a nursing home) be part of the problem?

Sorry to jump in here, Roger B.30.

How is your internet connection otherwise? Are you having other connection issues or slow internet in general?

Keep in mind that syncing is also a more complicated process than just a transfer of data.

The files are divided and compressed into hashed components, then transferred via secure data transfer.

Then they get encrypted and stored in our servers, so it might take some extra time.

I hear you, Hannah. I had no idea of the complexity of the process. However, the process is just running more slowly than I remember; I started this past Thursday, and it's still going. In fact, I've checked what's available to me now, and there hasn't been anything new added since Saturday. I guess I'm a bit impatient, but (as I said above), it's taking far longer than I expected.

I completely understand, Roger, and we'll definitely keep looking into this. 

Can you hover over the Dropbox icon and let me know the current sync status once again?

Current status: "Uploading 16 files" (unchanged for last 2-3 days)

I see. Can you try the steps in this thread, and let us know if they help?

Hannah, when I click on the tray icon, the notification doesn't include the gear item. I'll try the alternate method and let you know how it goes.

Apologies, Roger, the thread is a bit old and the gear icon has now changed to your initials/profile picture icon. I hope this helps!

Hannah, I found that myself, but neither option helped. Also, the file folders on my desktop are still blue, not green (which indicates they're backed up). What do I try now?

Hi Roger, first of all I want to thank you for your patience with this! It's much appreciated!

There's one more thing I want to ask. Is there a chance that you're having more than 300K files syncing locally to the device? 

I'm asking since that would be a soft limit to the desktop app, and it might be better to use selective sync if you have too many.

Megan, thanks. I was syncing more than 300KB to the desktop. I hadn't had this trouble before. I've unsynched one folder (which has more than 300 KB in it. I'll see what happens now.

It's 7:40 EDT on Saturday, well over a week from when I started my backup, and it's still grinding away. What do I do--abort this and download and reinstall DB from scratch,or try something else?

Should I be looking at the backup conflicts file? Also, my files are visible on the website; shouldn't they be going in more easily?

I found several files and folders in the Conflicts file. I copied them to my desktop. Is that allowed, or have I just screwed myself up royally?

Did these files have green check marks on them?

And what's the sync status now, when you hover your mouse over the Dropbox icon?

Yes, they had green labels.

The current status is "Uploading 84 files", which has remained the same for three or four days.

Where did you copy the files from the conflicts folder to? Somewhere in your Dropbox folder or outside of it?

Hannah, I moved the folders from the Conflicts files to the "My Desktop" file in my Dropbox folder.

Hey Roger, and sorry for jumping in. 

Is it possible to attach a screenshot the Conflicts files that you mention? Just to have a clearer image of what may be happening.

I tried loading pictures, but permission was denied. I searched Help but found no help. How do I fix this?:

Did you get a "permission denied" error message, Roger? And if so can you guide me through what you were doing before you got that message?

If you can also send any screenshots that might give us a visual of what you're seeing, that would definitely be very helpful.

You can send us a screenshot, by clicking on the camera icon right above the reply box, where you type your reply to us here.