Windows Dropbox installer won't start on Windows 10

I completely understand, Roger, and we'll definitely keep looking into this. 

Can you hover over the Dropbox icon and let me know the current sync status once again?

Current status: "Uploading 16 files" (unchanged for last 2-3 days)

I see. Can you try the steps in this thread, and let us know if they help?

Hannah, when I click on the tray icon, the notification doesn't include the gear item. I'll try the alternate method and let you know how it goes.

Apologies, Roger, the thread is a bit old and the gear icon has now changed to your initials/profile picture icon. I hope this helps!

Hannah, I found that myself, but neither option helped. Also, the file folders on my desktop are still blue, not green (which indicates they're backed up). What do I try now?

Hi Roger, first of all I want to thank you for your patience with this! It's much appreciated!

There's one more thing I want to ask. Is there a chance that you're having more than 300K files syncing locally to the device? 

I'm asking since that would be a soft limit to the desktop app, and it might be better to use selective sync if you have too many.

Megan, thanks. I was syncing more than 300KB to the desktop. I hadn't had this trouble before. I've unsynched one folder (which has more than 300 KB in it. I'll see what happens now.

It's 7:40 EDT on Saturday, well over a week from when I started my backup, and it's still grinding away. What do I do--abort this and download and reinstall DB from scratch,or try something else?

Should I be looking at the backup conflicts file? Also, my files are visible on the website; shouldn't they be going in more easily?

I found several files and folders in the Conflicts file. I copied them to my desktop. Is that allowed, or have I just screwed myself up royally?

Did these files have green check marks on them?

And what's the sync status now, when you hover your mouse over the Dropbox icon?

Yes, they had green labels.

The current status is "Uploading 84 files", which has remained the same for three or four days.

Where did you copy the files from the conflicts folder to? Somewhere in your Dropbox folder or outside of it?

Hannah, I moved the folders from the Conflicts files to the "My Desktop" file in my Dropbox folder.

Hey Roger, and sorry for jumping in. 

Is it possible to attach a screenshot the Conflicts files that you mention? Just to have a clearer image of what may be happening.

I tried loading pictures, but permission was denied. I searched Help but found no help. How do I fix this?:

Did you get a "permission denied" error message, Roger? And if so can you guide me through what you were doing before you got that message?

If you can also send any screenshots that might give us a visual of what you're seeing, that would definitely be very helpful.

You can send us a screenshot, by clicking on the camera icon right above the reply box, where you type your reply to us here.

Dropbox Online (DO)

This shot shows what the website says I have.

Current Dropbox (CD)

This shows my desktop (offline) files after I moved files from the Conflicts file; note the green badges.

Thanks for the screenshots, Roger!

So, the selective sync conflict folder, means that you had a folder named "PC" in your Dropbox, which you unsynced from the computer, using selective sync.

Then, a new folder with the same name (PC) was created in your Dropbox folder, in the same location. And then you resynced the original one.

Do you have a "PC" folder in your Dropbox folder? And does it contain the same folders the conflicted one does?

It does because I copied them there.

BTW, it seems like the "downloading XX Files" message keeps increasing the number of files it's downloading, but nothing new is showing up on my desktop. Does that tell you anything?

Folks, I gave up. I deleted and reinstalled Dropbox. Now it hangs up on two folders (Desktop and Documents) and says to return them to their default locations. Please explain this. Also, how do I fix it?

One other thing: my files seem to be back, but I'm seeing updates for files that aren't mine. How did that happen, and how do I fix it?

Hi Roger B.30, I hope you're doing well! 

Apologies for the length of my message, but I want to make sure I've covered everything. 

Can you try the following steps, in order to revert your folders to their default paths? 

Open Windows Explorer, right-click the folder that you wish to check—for example, Documents (from Quick Access or My PC)—and click Properties. 

Click on the Location tab, and check that the path to the folder is correct. If disabling "computer backup" had been successful, then this should be something like the following where User is your own username: C:\Users\User\Documents.

If the path is something like C:\Users\User\Dropbox\My PC (<hostname>)\Documents then, the computer backup disable has not completed successfully. You can now click on Restore Default: this will reset to the default location; also, you will be prompted to move the files back to their default location (click Yes for this).

As for your second question, can you check your file version history and events page, to see what they report? 

Megan, I relocated those two files, so all seems well there.

The three files I didn't recognize turned out to be photos in a sample album that I didn't know existed in my Camera Roll file, so they're fine.

After a stressful week-and-a-half, I think I'm good to go here; I'll post another question if something happens.

Thank you and everybody else who walked me through this.