Windows Dropbox installer won't start on Windows 10

Where did you copy the files from the conflicts folder to? Somewhere in your Dropbox folder or outside of it?

Hannah, I moved the folders from the Conflicts files to the "My Desktop" file in my Dropbox folder.

Hey Roger, and sorry for jumping in. 

Is it possible to attach a screenshot the Conflicts files that you mention? Just to have a clearer image of what may be happening.

I tried loading pictures, but permission was denied. I searched Help but found no help. How do I fix this?:

Did you get a "permission denied" error message, Roger? And if so can you guide me through what you were doing before you got that message?

If you can also send any screenshots that might give us a visual of what you're seeing, that would definitely be very helpful.

You can send us a screenshot, by clicking on the camera icon right above the reply box, where you type your reply to us here.

Dropbox Online (DO)

This shot shows what the website says I have.

Current Dropbox (CD)

This shows my desktop (offline) files after I moved files from the Conflicts file; note the green badges.

Thanks for the screenshots, Roger!

So, the selective sync conflict folder, means that you had a folder named "PC" in your Dropbox, which you unsynced from the computer, using selective sync.

Then, a new folder with the same name (PC) was created in your Dropbox folder, in the same location. And then you resynced the original one.

Do you have a "PC" folder in your Dropbox folder? And does it contain the same folders the conflicted one does?

It does because I copied them there.

BTW, it seems like the "downloading XX Files" message keeps increasing the number of files it's downloading, but nothing new is showing up on my desktop. Does that tell you anything?

Folks, I gave up. I deleted and reinstalled Dropbox. Now it hangs up on two folders (Desktop and Documents) and says to return them to their default locations. Please explain this. Also, how do I fix it?

One other thing: my files seem to be back, but I'm seeing updates for files that aren't mine. How did that happen, and how do I fix it?

Hi Roger B.30, I hope you're doing well! 

Apologies for the length of my message, but I want to make sure I've covered everything. 

Can you try the following steps, in order to revert your folders to their default paths? 

Open Windows Explorer, right-click the folder that you wish to check—for example, Documents (from Quick Access or My PC)—and click Properties. 

Click on the Location tab, and check that the path to the folder is correct. If disabling "computer backup" had been successful, then this should be something like the following where User is your own username: C:\Users\User\Documents.

If the path is something like C:\Users\User\Dropbox\My PC (<hostname>)\Documents then, the computer backup disable has not completed successfully. You can now click on Restore Default: this will reset to the default location; also, you will be prompted to move the files back to their default location (click Yes for this).

As for your second question, can you check your file version history and events page, to see what they report? 

Megan, I relocated those two files, so all seems well there.

The three files I didn't recognize turned out to be photos in a sample album that I didn't know existed in my Camera Roll file, so they're fine.

After a stressful week-and-a-half, I think I'm good to go here; I'll post another question if something happens.

Thank you and everybody else who walked me through this.

I am happy to hear (or read in our case) about that, Roger.

If you need anything else, I'll be one post away! 😎

Hi Megan -

Can I receive DB messaging via One Drive?

Seem as though I got DB docx somehow in the email in the past

Hi dpsummers, I'm happy to help! 

When you say Dropbox messaging, could you let me know more? Do you need to receive a document from someone or share it with them? 

I'd also appreciate some additional info in regards to the internet issue you're experiencing. Do you get any error messages? 

Let me know more!

hi I also have this issue,

Two days ago I had the issue dropbox wasn't syncing. it appeared the app wasn't running and i couldn't start it.

so after reading some forum I reinstalled dropbox. 

this worked for half a day.

now i followed some more tips from the internet but now when i reinstall the app it installs but it never opens and i can't open it i have redone this quite some time now and restarted my pc between uninstalling and reinstalling. i followed the steps from: https://help.dropbox.com/installs/advanced-reinstall

but no luck so far. 

I also tried the offline installer but same issue.

I have an dropbox account for 13 years and had never issues now it's the 3e year i have a plus acount. my pc is a half year old and always worked fine untill now. 

hopefully i get this solved soon. If i change any file now i'm afraid cleaning up the conflicts will be some work too.

best regards,

ok maybe I was too quick after restarting my PC again now it's syncing hopefully it keeps working fingers crossed.

Folks, I finally managed to get Dropbox reinstalled. All is well.

Thank you for your help.