Forum Discussion

Hammermed's avatar
Hammermed
Explorer | Level 3
3 years ago

Windows explorer is crashing when we right click on any folder

We have a problem in our company on several comps. When we right click on any folder or file Windows-explorer.exe is crushing dawn and restart. Reinstall didn't help. Any idea?  
desktop
windows
Hammermed's avatar
Hammermed
Explorer | Level 3
3 years ago

Jay i did advanced one too and unfortunately it didn't help:(

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

If you quit the Dropbox desktop application and right click a file or folder in the Dropbox folder, do you get the same behavior?

  • Hammermed's avatar
    Hammermed
    Explorer | Level 3
    3 years ago

    after quiting desktop app r-click works OK.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    How many files are you syncing locally Hammermed? If it's close or more than 300,000 files, you might want to use selective sync to lessen the app's load. 

     

    if it's nowhere near that number, you can reach out to our support team for further assistance with account and device specific information. 

     

    Keep us posted anyhow.

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