Forum Discussion

eli1020's avatar
eli1020
Explorer | Level 3
4 years ago

Won't Start on Mac - connection issue

Dropbox suddenly won't connect on my Mac (running the latest iOS). I get an error message saying it's a connection issue. "Couldn't start Dropbox. This is usually because of a permissions error. St...
desktop
Error Messages
Mac
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Welcome to the Community, eli1020. 

 

You mention in your post that you’ve reinstalled the app, but did you perform a basic or an advanced reinstall?

 

Also, what’s the exact OS version that your device is running at the moment?

 

Let me know, and we’ll take it from there.

  • eli1020's avatar
    eli1020
    Explorer | Level 3
    4 years ago

    Hi,

     

    I did the basic reinstall.

    And I'm running Monterey 12.6

     

     

    Thanks!

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Thanks for clarifying, eli1020! 

       

      Is it OK if I open a ticket for you, in this case, and have this investigated internally?

      • eli1020's avatar
        eli1020
        Explorer | Level 3
        4 years ago

        Sure. Thank you!

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