Won't stop indexing on Mac

I am also already on 14.1 and it does not work still

Also any new files I create on my PC when I go to my Mac its not add those new files.  On my Mac Desktop the it just has that cloud with the arrow pointing down.  I try to click on it and select Make Available Offline but nothing happens and its not making it available offline.  And it says everything has been synced.   Does not make sense.  I can't make it available offline on my Mac Desktop.   

Did you not read our messages?   its not Individual support.  Everyone is having same issue same problem.    

Before my Dropbox on Mac was able to sync in new files now its not with this Sonoma update.   This is not an individual issues its all across the board with everyone.  I have had Dropbox for over 15 years I am not a rookie to this and a new user, I am an experienced user.   

BenDBX I'm sorry to ask, but does the engineering team have any apologies for us? Dropbox has left us in the lurch for a month now, and so far, it seems like no one has wanted to apologize for the damage caused. We're talking about a month without me personally being able to use my paid subscription.

This is quite frustrating, even more so now that we've learned that there was an update on your part to fix the issue with MacOS 14.1. If only someone had bothered to notify us, maybe we would have waited a bit before updating our computers. Do you agree?

That being said, could you ask the aforementioned engineers if the problem will ever be resolved at a software level? Without resorting to strange procedures that involve backing up individual files added to Dropbox folders during this period, and then performing elusive logouts/logins or disconnecting devices from Dropbox settings. For those of us who use Dropbox extensively, it may not be easy to retrieve all these files for individual backups. Who remembers how many files have been saved and where in the span of a month?

There is no comprehensive list of all these locally stored files anywhere, so what do we do?
Do we have to remember what has been moved and where in the meantime?

I hope for comprehensive answers.

Thank you.

cloudres 

Good point, of us "sufferers" should receive some type of compensation.

It is over a month that we have not been able to use the service we pay for, it has caused me a lot of lot time (which equates to lost income), we have also been providing Dropbox with feedback about the problem.

Personally, I have paid for 2TB of iCloud, Google Drive and OneDrive, to test them and see which can be a viable alternative to Dropbox. My experience is that they all work in terms of syncing files across multiple computers, but none come close to being as good as Dropbox (like in the good old days when Dropbox just worked).

I will end on an optimistic note. In the last few days, it seems that Dropbox engineers are now acknowledging what the problem is, this wasn't the case previously, so hopefully they are getting close to a solution 🙏

Hi,

Your statement is a bit unclear.

Are you basically saying that it is safe for Dropbox users upgrading from Mac OS 13.6 Ventura to Sonoma 14.1?

BenDBX 

Hi Ben,

After I experienced the "stuck indexing" problem when I upgraded to Sonoma 14.0 I did full erase and reinstall of Ventura 13.6 and last week upgraded to 13.6.1.

The problem of "stuck indexing" persists.

So, if I now upgrade to Sonoma 14.1 will this solve my "stuck indexing" problem?

Lastly, I really appreciate you recent posting here, myself and I am sure many others have been wanting more discussion from Dropbox about this problem, so thank you 🙂

BenDBX 

Thanks for the quick reply here Ben.

I will upgrade to Sonoma 14.1 on one of my Mac's and hope that I have some success. If not, I'll be in contact for individual support.

Once again, thank you for being proactive here, it is greatly appreciated!

Is there any limit for a topic how long it can be ???

I cannot follow it any more, too long

Ditto

BenDBX 

I totally agree with Cloudres's comment, 
This situation is totally abnormal. We pay for professional subscriptions, at relatively high prices, to guarantee security and professional use of Dropbox.
That a major bug can last 1 month without resolution, without any message from Dropbox, just totally standard answers on a forum is shameful.
Worse still, the recommendation to contact support directly -> The first thing we're asked to do is restart the computer...
I'm going to look into changing my storage solution.

Foxapet thank you for reinforcing the message.

I'll add another point, while we're at it. As suggested, three days ago, I reached out to customer support regarding a single issue, hoping for a resolution.

The person I spoke to was very kind. They acknowledged that the problem is, of course, known. After the customary questions about the DropBox version and requests for screenshots to verify the issue, I was asked to confirm which authorized device is affected by the problem. I was promised an email contact with a technician, which, however, hasn't arrived yet. I sincerely hope the contact I receive will be resolving!

Needless to say, I'm frustrated, and I expect some form of compensation for not being able to use the services I paid for for a month (as of today).

they just closed my ticket as resolved and refused to refund my money. now they dont even reply. now i have bunch of versions of dropbox, backups of external drives still dont work. useless service, very disappointed. workflow is ruined 

and i paid year subscription and now im stuck with this crap

I logged off and logged back on, as Dropbox had instructed about 4-6 weeks ago and my problem resolved completely.  I continue on Sonoma 14.0 without any issues.  Did the issue arise with an upgrade to Sonoma 14.1?

TY Dropbox for working with us, your clients who value and need Dropbox.

Kindest regards, Frankie

FrankieAnn in my case as well, email support suggested that I log out and then log back in, taking care to create a backup of unsynchronized files and being prepared for the possibility of momentary conflict copies. How did it go in your situation?

At this point, it remains to be understood how to obtain a list of unsynchronized files that I've added to Dropbox in the various folders in the meantime. Additionally, I would genuinely appreciate reassurance that I won't lose any already synchronized files, as I've come across a mention of this issue once or twice on the forum.

Log-off or unlink?

Why a log-off and log-in could create some problem?

thx

Roberto B.9 the process for unlink your device essentially involves logging out and then logging back in through the preferences of the Dropbox app on your Mac.

I just tried the tip to log off and log in again. Now Dropbox is trying to make a duplicate folder, downloading all of my files again, while the former Dropbox folder is now named "Dropbox (2023-11-07)".

I don't like that. I don't think it's a fix. And I don't have the space on my hard drive to keep the two versions side by side.

What a mess this has been... and no answer from the technicians for 4 days.

Thank you OceanSunrise, you may be right. In fact I just received an update from a technician telling me that this is basically what I have to do. The app is keeping the old folders somewhere before making sure it uses the latest version of each file. I really hope it will sort itself out, with my limited hard drive...

I will keep you posted 🙂