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Forum Discussion

PapaNinjago's avatar
PapaNinjago
Helpful | Level 5
2 years ago

"Your account stopped syncing during an update" error on desktop app on Windows

I am on Windows 11, latest release and my Dropbox is also stuck on updating. The Dropbox version is the same. I am also receiving an error that I have not received before. I have stopped SnagIt, but ...
desktop
sync
upgrades
windows
jdc_smiley's avatar
jdc_smiley
New member | Level 2
2 years ago

Hello all,
I'm having a syncing issue after the recent update.
I'm getting error message that account stopped syncing due to some files are being used by other applications.     
No files or applications were open during the update.
Also, I have restarted the machine a few times now, even with logged off from Dropbox as the notes suggested in case you have this error.
Obviously I can't rename or delete the folders as step 3 suggesting.
Any Ideas ?
Thank you.   

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks PapaNinjago and jdc_smiley for bringing this to our attention.

     

    PapaNinjago, if you haven't already, please make sure to restart your computer, to see if that helps.

     

    As for you, jdc_smiley, do you have a Dropbox icon in your system tray?

     

    If so, please hover over it and let me know what you see.

    • sinokgr's avatar
      sinokgr
      Explorer | Level 4
      2 years ago

      Hello Hannah, thanks for getting back.
      As a matter of fact I went through chat and suggested me to uninstall & reinstall windows app.
      It seems like it's trying to sync now, the current status is ''indexing''.
      So hopefully might be ok at some point.

    • Jean361's avatar
      Jean361
      Explorer | Level 4
      2 years ago

      Our company has 24 people that have Window 11 and Dropbox and all are having "Your account stopped syncing during an update because some files are being used by other applications" The weird thing is, we can't access the dropbox folder that is on the laptops. Plus Explore is have problem also. And some employee are off site and still have the same problems. We have restarted the laptops and same thing.

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Jean361, did you all start having this issue after a specific update? What’s the Dropbox app version you’re running on your devices? 

         

        Finally, can you send me a screenshot of what you see, when trying to access your local Dropbox folder?

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