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ravenmb's avatar
ravenmb
Explorer | Level 4
8 years ago

Zip files will not open... 'invalid'.

Hello!

I'm having a problem with zipped files from Dropbox.  Apparently, it's only affecting folders.  In a nut shell, I'm operating on a mac.  I upload video files, ranging from 1GB-10GB's in size, for my clients to download. I share hundreds of these videos each year.  I was with another service but decided to switch to Dropbox recently.  

 

Now, after I upload a video file or two to a folder for one of my clients, once downloaded... by myself or my client... doesn't matter if it's MAC or PC or Safari or Chrome or Firefox, etc., we all get the error message the zipped file can not be opened and is 'incomplete' or 'invalid'.  

 

Now, if I send a download link for an individual file, no problems.  Of course, that way, it's not zipped.  But if there's multile files, that can be a pain to copy and paste every link for each individual file within any given folder.  

 

I read other threads about this problem and they've been labeled 'solved' after some 'updates' by Dropbox.  But this certainly has not been my experience.  

 

This issue virtually renders my whole purpose for using Dropbox counterproductive.  

 

What is the problem with zipped folders?!

 

Any help would be appreciated.  

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  • Minato's avatar
    Minato
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Hey ravenmb,
     
    This error require additional investigation, so I'll ask you to create a ticket at https://www.dropbox.com/support page.
    When you create it, let me know of the ticket number so we can investigate it as soon as possible.
     
    Thank you in advance!
    • ravenmb's avatar
      ravenmb
      Explorer | Level 4
      8 years ago

      Thanks for the quick response, Minato!   I'll create a ticket now. 

       

    • ravenmb's avatar
      ravenmb
      Explorer | Level 4
      8 years ago

      Hi Minato,

       

      The ticket # is 7796950. 

       

      Thanks again for the prompt response!

      • Minato's avatar
        Minato
        Icon for Dropbox Staff rankDropbox Staff
        8 years ago

        Hey ravenmb

         

        The ticket has been located and a colleague has been assigned to it.

         

        Let me know how it goes!

  • jnpg's avatar
    jnpg
    Explorer | Level 4
    8 years ago

    I am having this same issue. I downloaded it to my computer after my client told me what was happening, and it opened fine. The file is large and even zipped it took hours to upload it for me. I need a solution fast, as they need these video files for an event this weekend.

     

    • Minato's avatar
      Minato
      Icon for Dropbox Staff rankDropbox Staff
      8 years ago

      Hey jnpg,

       

      I will ask you to create a ticket to our support page and tell me the number so it can investigated as soon as possible.

       

      Thank you in advance!

      • ravenmb's avatar
        ravenmb
        Explorer | Level 4
        8 years ago

        Why does this keep getting 'accepted as a solution'?!   There has been no solution to this problem.  Reporting a problem to Dropbox by 'creating a ticket', is not a solution.  It's asking for help.  

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