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1Password not syncing to Dropbox
Integration Affected 1Password version 7.9.4 Device Google Pixel 9 Pro Operating System/Browser (if using the web) Android 16.6.3.855170483-release-arm64-v8a175632286 Dropbox App Version (if us...
Could the fact that I'm using an older version of 1Password
Thats almost certainly the issue.
Dropbox regularly updates its API which is the connection link between it and Dropbox. Older versions are now no longer supported for safety. Best thing to do is check with 1Password for help.
The fact you are on a free version of Dropbox wont affect this, however.
The API is most likely the issue here. I have 1P7 on Android at version 7.9.4 and when the latest Dropbox app released to GA (458.2.4 on 1/26/26) the sync was broken. Switched to beta and still doesn't work with latest 460.1.2
The question is will the API it's using be deprecated forever, or is it a bug which will be patched by Dropbox?
See https://www.reddit.com/r/1Password/s/xHAskL4eAj
- Rich
Super User II
The question is will the API it's using be deprecated forever, or is it a bug which will be patched by Dropbox?
It's not a bug, nor will it be patched by Dropbox. The issue needs to be resolved by AgileBits.
https://dropbox.tech/developers/api-server-certificate-changes
AgileBits would need to update the older 1Password app to use the latest version of the SDK which contains the changes required to stay compatible. However, AgileBits has stated in the past that syncing to services like Dropbox is a deprecated feature and newer versions of their app no longer support it. It's highly unlikely that AgileBits will update the older app.
With all due respect, this feels like a difficult position to take. After all, we haven't had issues with 1Password 7's Dropbox Sync until now. And 1Password 7's last update with in 2022. There should be a legacy interface for the API for things like this. Surely 1Password 7 isn't the only thing broken by it. For what its worth, the last Dropbox API server root certificate upade was ~ June 2024, right?
- Rich
With all due respect, this feels like a difficult position to take. After all, we haven't had issues with 1Password 7's Dropbox Sync until now.
And why would you? 1Password 7 was built with a version of the SDK that was still supported until the certificate change. Now that the API has been updated with new certificates, any app using the older SDK would suddenly find itself no longer able to connect, even if it was working perfectly until now.
Dropbox notified developers that this was coming in June of 2024. That was after AgileBits ended development and released the final version of 1Password 7 on August 4, 2022. They were focused on 1Password 8, which was first released 5 days after the final release of 7. AgileBits would need to release a new version of 7 that uses the updated SDK.
There should be a legacy interface for the API for things like this.
So applications continue to work with invalid certificates, and without other security updates? No thanks. A simple fact nowadays is that software doesn't last forever, and at this point, we're talking about an application that hasn't been updated in three and a half years. It's not Dropbox's responsibility to maintain support for applications that even the developers of which have deprecated and stopped supporting.
Surely 1Password 7 isn't the only thing broken by it.
It's not. There have been other apps affected by this as well. Any app that hasn't updated to a compatible version of the SDK (released in 2024!) and uses specific functions of the API (certificate pinning) will be affected by this.
For what its worth, the last Dropbox API server root certificate upade was ~ June 2024, right?
In the beginning of 2021 they changed the certificate root but reactivated the previous one briefly so embedded applications could be updated (their only connectivity was through Dropbox, and since they couldn't connect, they couldn't receive new certificates). When the certificates from that root expired, Dropbox once again changed to the new root.
While there could have been updates in 2024, I'm not familiar with any.
I was curious so I just installed Dropbox and 1Password 7.9.4 on an old Galaxy 7. I was able to sign into the Dropbox application without a problem. In 1Password I selected Dropbox and I was brought to the Dropbox website to sign in and authorize the application to connect to my account. I approved the connection and was immediately brought back to the main 1Password screen where I could select Dropbox again. Basically, nothing happened in the app.
Here's the interesting part. Prior to doing this, I checked the Dropbox account I was using to make sure 1Password wasn't already authorized, and it wasn't in the list of apps.
After trying to make the connection in the 1Password app and it failing, the app was linked to the account.
This shows that Dropbox is receiving the request and linking the application, but 1Password isn't handling the data being sent back by Dropbox.
This is clearly something that 1Password would have to resolve, likely by updating their application, but since they've ended support of 1Password 7 and are focused solely on 8, that's not likely to happen.
