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janice259's avatar
janice259
Helpful | Level 6
2 years ago

"at least one signature has problems" error in Dropbox Sign

Every time I send a document out for signature, the PDF I get back always says "at least one signature has problems" at the top. Is there a way to add Dropbox Sign as a trusted site to Adobe, or som...
Third Party Integrations
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi janice259, thanks for bringing this to our attention.

 

DocuSign is a separate company entirely, and isn't related to Dropbox.

 

Is it possible you're referring to HelloSign or Dropbox Sign?

 

This will help me to assist further!

  • janice259's avatar
    janice259
    Helpful | Level 6
    2 years ago

    My bad-yes, I meant Dropbox Sign!

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for the update, do you have two step verification enabled on your account?

      • janice259's avatar
        janice259
        Helpful | Level 6
        2 years ago

        No, I do not.

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