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Brother Printer Integration stopped working May 1st, 2024
I have 4 Brother Printers. 3 - MFC - L2750DW and 1 - MFC - L2740DW that as of May 1st receive an error when uploading scanned documents to the assigned dropbox folder. I have created new cre...
Received notice from Brother today stating problem has been resolved. I tested and confirmed the integration is working again!
Mark
Super User II
Super User IIThe issue though is that as the issue is with Brothers software Dropbox cannot solve that. They cannot change the scripts etc. that they use.
The can, and do, offer plenty of support if they want it via the API Team - which they'll have access to already. BUT they need to do it.
MarkSuper User II
Super User III've just done a quick search and Brother have released a recent update for some of the printers in April. Have you installed that? https://www.brother.co.uk/support/mfc-l2750dw/downloads
They also released new firmware in April.
Thank you. That was a great suggestion. I should have thought of that myself. It took awhile to get the firm ware completely up to date. For the MFC - L2740DW, the most recent is 1.06 from Sept '23. Unfortunately updating the firmware did not fix the problem.
Same problem here. A partial workaround I found is to scan to PDF with OCR, but it's slower. May give a clue to troubleshooters. The problem still needs to be resolved though.
I also have the same problem. I have two printer/scaners connected to Dropbox from different locations. Both are not working.
I recommend the following:
a) It's in the best interest of Dropbox to engage directly with Epson and Brother to resolve this integration issue. Given that multiple users are experiencing similar problems with Dropbox integration across different printer brands, collaboration between Dropbox and these companies would likely lead to a faster and more effective solution.b) As a workaround, I've successfully resolved the issue by utilizing ONEDRIVE and GOOGLE DRIVE to open folders, which have been functioning smoothly for me.
c) I look forward to hearing from Dropbox as soon as this issue is resolved. It's important for users to stay updated on progress and eventual solutions to ensure a seamless printing and file management experience.
