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Brother Printer Integration stopped working May 1st, 2024
I have 4 Brother Printers. 3 - MFC - L2750DW and 1 - MFC - L2740DW that as of May 1st receive an error when uploading scanned documents to the assigned dropbox folder. I have created new credentials and everything worked, including picking the dropbox folder. But still fails at upload.
This worked flawlessly for the past 3 years. The last time this happened was 2021.
I see another post regarding similar issue happening with Epson printers as well. It appears the certificate / token that dropbox issued for this service has expired.
Anyone else experiencing this?
Any work arounds?
Received notice from Brother today stating problem has been resolved. I tested and confirmed the integration is working again!
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Yup same thing here. Just stopped working out of the blue.
Re setup the credentials, same issue.
- Epsons integration fixed last week, still no update on Brother and Dropbox if working on a fix
So I had this same exact issue arise on a MFC-L5900DW right around the same time as you getting an Error 08, "Failed to Download" message on my printer every time I tried to scan to a Dropbox folder (whereas for years I scanned to Dropbox folders without issue). Drove me crazy and went down the same rabbit holes you did to no avail. The fix that I found was I updated the "Firmware" on the printer and now it seems to work fine. Hope this works for you too!
I updated the firmware to no avail 😞 I sent a message to brother a week ago but got no reply...
Received notice from Brother today stating problem has been resolved. I tested and confirmed the integration is working again!
I just tried it as well, there was no update for me to ok so i guess it was forced.
It does indeed work again! woohoo!
Hi,
It started again , the integration stopped working last monday,... I re-issued a new token and new registration but it fails still.
The "Brother Web Connect"Application is no longer in the App centre of DropBox.
You can get it through the exception number but then even after you declared an exception to approve it.... it does not resolve the issue...Can you elaborate on the response you got from Brother? I was thrown into a similar Web Connect loss off connectivity problem in May 2024 (after a long period of consistent function) but I was stuck fighting with the customer service without ever getting a technical contact. Got the problem finally resolved though a reset and by correcting the system clock.
