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borea_usinece's avatar
borea_usinece
New member | Level 2
5 years ago
Solved

brother printer/scanner cannot upload scanned document

it was working yesterday, now I have 2 Brother printers/scanner, different model that I try to scan and upload the scan on dropbox and it fail. Does dropbox have server down or any upgrades happen in...
Setting up the apps
sync
Third Party Integrations
upload
  • RADMOTO's avatar
    RADMOTO
    3 years ago

    I resolved this issue with my Brother MFC-L3710CW unit by logging into the machine and changing the TLS setting to 1.1/1.2. (192.168.... in web browser). It works with Dropbox Brother app now. It's always work for the MS OneDrive Brother app. You will need your units password to login to the administrator side of the Brother unit. Find it on the rear of the unit by the power cord input.  Hope this helps!

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey FVE, thanks for the nudge.

 

Are you using the same printer/scanner?

 

Can you send us a screenshot of the error please?

FVE's avatar
FVE
Helpful | Level 5
4 years ago

Hello Hannah 

I am using a Brother DCP-9020CDW

The error code I get is attached "Connection Error 03"

Many thanks for any kind of ideas you may have!!

Maybe this has to do with Dropbox increasing level of security for TLS?

Thanks in advance

Fredrik

 

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