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borea_usinece's avatar
borea_usinece
New member | Level 2
5 years ago
Solved

brother printer/scanner cannot upload scanned document

it was working yesterday, now I have 2 Brother printers/scanner, different model that I try to scan and upload the scan on dropbox and it fail. Does dropbox have server down or any upgrades happen in...
Setting up the apps
sync
Third Party Integrations
upload
  • RADMOTO's avatar
    RADMOTO
    3 years ago

    I resolved this issue with my Brother MFC-L3710CW unit by logging into the machine and changing the TLS setting to 1.1/1.2. (192.168.... in web browser). It works with Dropbox Brother app now. It's always work for the MS OneDrive Brother app. You will need your units password to login to the administrator side of the Brother unit. Find it on the rear of the unit by the power cord input.  Hope this helps!

Dude5050's avatar
Dude5050
New member | Level 2
4 years ago

Hi guys, I have DCP 9020CDW model and I have exact the same issue with Error 3. I tried everything:

 

- Disabling firewall on my computer and router.

- Completely resetting the printer settings.

- Turning off and on the router and the printer

- Reinstalling the dropbox account

 

Nothing helps. Hope they solve the issue.

hemzet's avatar
hemzet
Explorer | Level 4
4 years ago

Update from Brother support...

 

[..]Our engineers have advised that our server will be updated to resolve this issue, and currently it is estimated that it will be resolved next week. In the meantime, if you select Searchable PDF or Word as the file type, you may be able to scan now.[..]

  • hemzet's avatar
    hemzet
    Explorer | Level 4
    4 years ago

    Megan

    I can confirm, changing setting to "Searchable PDF" works on an MFC-9330. Default PDF documents still cannot be uploaded which implies Brother is still working on this.
    Out of curiosity, Dude5050, did you try to switch to the alternative PDF setting on the DSC type?

  • FVE's avatar
    FVE
    Helpful | Level 5
    4 years ago

    Many thanks for the tip! Scanning "Searchable pdf" to Dropbox works fine also on my DCP-9020CDW.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Great job on the update and tips you're sharing hemzet! 

     

    Thank you so much! 😊

  • foigus's avatar
    foigus
    New member | Level 2
    4 years ago

    I just received an email from Brother support that the issue with Dropbox uploads of scanned documents should be fixed. I verified the fix on my HL-3180CDW by successfully uploading a JPEG-format scan.

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