Forum Discussion

Susso's avatar
Susso
Explorer | Level 4
4 years ago

Can’t edit documents in Microsoft Office

Up until yesterday, I was able to edit documents I had saved in Dropbox Basic in excel or word without any issues (and without a Microsoft 365 subscription).  I updated my iPad software to 15.4.1 las...
Mobile
Third Party Integrations
alkis's avatar
alkis
Explorer | Level 4
4 years ago

Hallo,

Yesterady morning everything worked perfect. Now I can not edit Microsoft office files. The dropbox settings are ok. I logged in five PC' s and tried to edit xlsx files but it was impossible. In one other PC (the sixth) I have edited these files, it seemed that everything were ok. I loggen on  by the same drobox account. As I noticed, at the PC's in which I could not edit these files the internet connection was attached by IPv4 protocol while in the PC I could edit, the internet connection was attached by IPv6 protocol. I tried to change the IPv4 connection to IPv6 connection but it was impossible due to (I suppose) ISP Provider problem. I assume that there is a problem with the internet connection or to an intermediary provider. I hope these remarks to be useful. Thanks

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